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Navis Blog

Reservation Sales System, Marketing Automation Platform, Call Center Solutions

  • Why (and How) VRMs Should Budget and Market for 2018

    Why (and How) VRMs Should Budget and Market for 2018

    Yes, it's still just 2017, but the gains from long-term budget planning outweigh the hassle. We promise.

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  • Temps to Perms: Why Hotels Should Take a Long View of Seasonal Hires

    Temps to Perms: Why Hotels Should Take a Long View of Seasonal Hires

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  • What Independent Hotels Gain from the Flags’ Big Investments in the Direct Channel

    What Independent Hotels Gain from the Flags’ Big Investments in the Direct Channel

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  • NAVIS Reveals the 10 Best Interview Questions for Hotels To Ask Seasonal Hires

    NAVIS Reveals the 10 Best Interview Questions for Hotels To Ask Seasonal Hires

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  • What’s Culture Got to Do With It? How to Turn Reservations Takers into Revenue Makers

    What’s Culture Got to Do With It? How to Turn Reservations Takers into Revenue Makers

    A reservations agent who is on the phone right now with a prospective guest potentially has thousands of dollars on the line. Reservations agents have more influence on revenue every day than just...

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  • NAVIS Sets Record in 2016: $138M in Client Booked Revenue through RezForce®

    NAVIS Sets Record in 2016: $138M in Client Booked Revenue through RezForce®

    Overflow and after-hours call-center staffing solution comes of age BEND, Ore.  (Feb. 14, 2016) – NAVIS, the #1 reservation sales and marketing technology provider for the hospitality industry,...

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  • Surprise?! Customers Take to the Phones on Cyber Monday

    Surprise?! Customers Take to the Phones on Cyber Monday

    Once upon a time, Black Friday was one of the heaviest volume and reservation revenue days in our RezForce call centers. But the times are most definitely changing. The highest revenue day of the...

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  • 2017 Hospitality Trends for Hotels and Vacation Rentals

    2017 Hospitality Trends for Hotels and Vacation Rentals

    Five Answers to the Big Hospitality Question: Where Are We Going This Year? Though it’s still snowing in many parts of the country (or perhaps because it’s still snowing), there’s a whole lot of...

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  • New NAVIS Data Exchange boosts speed, reliability, security of PMS integrations

    New NAVIS Data Exchange boosts speed, reliability, security of PMS integrations

    Back-end platform also simplifies future integrations BEND, Ore.  (Jan. 25, 2017) – NAVIS, the #1 reservation sales and marketing technology provider for the hospitality industry, has revamped its...

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  • Lift and Shift: A New NAVIS White Paper

    Lift and Shift: A New NAVIS White Paper

    “Lift and shift” is a phrase we use to discuss the process of reviewing your marketing and sales channels. When the data points to a channel with untapped potential, you’ve got to lift it up; when...

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  • Goodbye Compression, Hello Competition: How to be Competitive in a Post-Compression Hotel World

    Goodbye Compression, Hello Competition: How to be Competitive in a Post-Compression Hotel World

    The basic principle of supply and demand has given all hoteliers, flagged and independent alike, some great opportunities to take advantage of compression in the past year, particularly since...

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  • The Tremendous Value of the Follow-Up:  LifeCycle Campaigns that Drive Revenue

    The Tremendous Value of the Follow-Up: LifeCycle Campaigns that Drive Revenue

    I started to call this The Lost Art of the Follow-Up, but in truth, I’m not sure enough companies ever understood the art well enough to say that it’s been lost. Perhaps the Little Known Art of...

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  • CEO Kyle Buehner: Look beyond traditional barriers to fuel success

    CEO Kyle Buehner: Look beyond traditional barriers to fuel success

    What are the trends that the hospitality industry will be talking about in 2017? We’ll see a renewed focus on growing occupancies in 2017 after this year’s slowing occupancy rate and the expected...

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  • The One Quick Fix That Will Immediately Improve Reservations Conversions & Sales for Vacation Rentals

    The One Quick Fix That Will Immediately Improve Reservations Conversions & Sales for Vacation Rentals

    Before VRMA National, our team made over 400 calls to a total of 84 properties. Our goal was to look beyond our clients—we already know how they are doing—to take the pulse of vacation rental...

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  • What’s Happening with HomeAway & How You Can Still Make Money

    What’s Happening with HomeAway & How You Can Still Make Money

    There has been quite a lot of ‘conversation’ in the vacation rental industry regarding HomeAway’s recent email to customers notifying them that the company “will deactivate listings that contain...

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  • Can’t Miss Events at VRMA National

    Can’t Miss Events at VRMA National

    The good news is that the vacation rental industry is projected to grow 9.7% per year through 2020 (Statista). For vacation rental managers (VRMs), this growth comes with a new set of challenges....

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  • Transforming Reservation Inquiries into Profitable Sales

    Transforming Reservation Inquiries into Profitable Sales

    To think that the days of traditional reservations agents are dead is both exactly right and exactly wrong. Technology may be moving at break-neck speed, but the trusted voice channel is still...

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  • NAVIS Continues Growth, Expands Into Reno

    NAVIS Continues Growth, Expands Into Reno

    Leading hospitality technology company opens the third market to meet emerging demand for its reservation sales and marketing platform BEND, OR and RENO, NV (October 5, 2016)  – Fueled by a...

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  • Volunteer Spirit of NAVIS Employees Shines with Community Outreach Program

    Volunteer Spirit of NAVIS Employees Shines with Community Outreach Program

    New “NAVIS Serves” initiative supports staff in Florida and Oregon with Volunteer Time Off (VTO) as they devote their energy and talents to make a positive impact on lives and communities BEND, OR...

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  • NAVIS Named a Top Workplace in Central Florida by Orlando Sentinel

    NAVIS Named a Top Workplace in Central Florida by Orlando Sentinel

    ORLANDO, FL (August 22, 2016)  – NAVIS, the #1 reservation sales and marketing platform for independent hotels, resorts, and vacation rental management companies today announced that it’s East...

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