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Reservations Agents 20 Times More Likely to Book Stay Than Website
To capitalize on the human ability to listen and be persuaded, hotels would do well to shift their goal fro...
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NAVIS Appoints Michelle Marquis to Vice President of Strategic Market Development
NAVIS, today announced that Michelle Marquis will move into the newly formed position of Vice President of Strategic Market Development.
NAVIS Ends a Record Year of Client and Company Growth and Notable Industry Recognition
# 1 reservation sales and marketing technology provider for the hospitality industry announces biggest year in company history
Sustainable Loyalty: How Independent Hotels & Vacation Rentals Can Build It for Reservation Managers
While loyalty strategies may, at times, seem outside of the scope of the reservations manager’s role, the reservations team has the greatest opportunities to generate and sustain loyalty.
Sustainable Loyalty: How Independents Hotels & Vacation Rentals Can Build It for Revenue Managers
Loyalty reflects on how well a property has performed in all of its duties and can also serve as a vital measure of the overall health and potential profitability of the operation.
Sustainable Loyalty: How Independents Hotels & Vacation Rentals Can Build It for Owners and General Managers
Of the multitude of things hotels and vacation rentals must factor into their daily tasks, weekly measures, and annual strategies, loyalty may well be the most all-encompassing.
Sustainable Loyalty: How Independent Hotels & Vacation Rentals Can Build It for Sales and Marketing
Loyalty is often synonymous with steep discounts. However, it's so much more. Until we take time to reframe it for what it is, we won't find sustainable loyalty.
Aligning the Online & Offline Channels for Reservations Managers
For reservations managers, the impact of being formally integrated into the marketing strategy can be tremendous.
Aligning the Online & Offline Channels for Revenue Managers
“Connected travelers do not limit themselves to either online or offline—they rather seek out benefits from both worlds.”
Aligning the Online & Offline Channels for Owners and General Managers
When it comes to the opportunity independent hotels and vacation rentals have to increase both occupancy and RevPAR in the coming year, aligning online and offline channels is essential.
Aligning the Online & Offline Channels for Sales and Marketing
Though the lion’s share of marketing energy has been behind digital for many years, for some in hospitality, the voice channel never wavered.
Q&A's for Hospitality In 2018
Get the answers to your questions for hospitality in 2018.
NAVIS Partners With Best-In-Class Reservation Agent Training Companies
How to Make Sense of Hospitality in 2018 for Owners and General Managers
Here’s what independent hotels and vacation rentals need to know to move into 2018 feeling sure-footed and ready to sign off on the strategy for 2018.
How to Make Sense of Hospitality in 2018 for Reservation Managers
A lot of pressure to produce falls to reservations because the voice channel brings in the most profitable bookings. As reservations manager, it’s your job to ensure agents nail it when guests call.
How to Make Sense of Hospitality in 2018 for Sales and Marketing
Here’s what sales and marketing directors at these types of properties need to know to move into 2018 feeling equipped to drive up revenue and bookings.
How to Make Sense of Hospitality in 2018 for Revenue Managers
As revenue manager, it’s your job to see where the market is going and stay ahead of the curve, but with so much confusion in the industry, how is this possible?
NAVIS RezForce® Lux Services Top-Rated By Forbes Travel Guide
NAVIS reservations call center achieves perfect performance scores, consistently rates better than U.S. luxury property average
What role should technology play in your 2018 budget? The evolution and revenue-boosting impact of the hotel tech stack.
Hotels are recognizing that technology is the foundation for seamless guest-facing and back-of-house operations.
Industry Experts Join NAVIS Team to Expand Beyond Independent Resort Locations
What Vacation Rentals Can Learn From The OTA Wars