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Reservations Agents 20 Times More Likely to Book Stay Than Website
To capitalize on the human ability to listen and be persuaded, hotels would do well to shift their goal fro...
Most Recent Articles
The Solution to the Front Desk Rollover Problem
About 50% of hotels do not have a reservations team. This means that the task of converting incoming demand rolls over to the front desk, and that might be a problem.
Is Your Peak Season Revenue What It Could Be? How To Increase Incremental Revenue This Year
You can’t afford to wait until shoulder season to focus on operational changes that drive revenue growth. Now is the time to implement valuable programs to keep the peak season momentum going.
How Property Managers Can Stay Ahead: Top Vacation Rentals Experts Chime In
Three vacation rental industry experts sat down together to share their wealth of knowledge on industry trends, topics, and provide their tips for success.
How to Go Remote: Best Practices for a (Secure) Remote Agent Model
A remote agent team requires preparation and an expanded focus on communication and technology; however, the results are more than worth it.
2018 NAVIS Leaders Conference Recap: A Masterpiece of Hospitality Knowledge and Networking
173 attendees, 32 sessions, and over 8 hours of networking opportunities. The 2018 NAVIS Leaders Conference broke it's own records in providing value to hospitality industry leaders.
Why You Can’t Afford a Data Breach—And What You Can Do To Avoid It
Though the steps to securing your data systems may seem overwhelming, doing nothing is far more costly. It’s not if a breach will happen, but when.
Travel and Hospitality Tech Innovator Felix Laboy Joins NAVIS Advisory Board
Former Sabre Hospitality and WayBlazer executive joins as the newest member of NAVIS board
NAVIS Raises the Bar to Achieve Highest Level of PCI DSS Level 1 Certification
Top designation reflects NAVIS’ adherence to the highest industry requirements for ensuring the security of its hotel and vacation rental clients’ guest data
NAVIS Leaders Conference 2018 Sets Attendance Record, Exceeds Expectations
NAVIS clients explore new trends, share experiences and discover strategies to drive performance and profits at annual event
NAVIS Ends a Record Year of Client and Company Growth and Notable Industry Recognition
# 1 reservation sales and marketing technology provider for the hospitality industry announces biggest year in company history
Sustainable Loyalty: How Independent Hotels & Vacation Rentals Can Build It for Reservation Managers
While loyalty strategies may, at times, seem outside of the scope of the reservations manager’s role, the reservations team has the greatest opportunities to generate and sustain loyalty.
Sustainable Loyalty: How Independents Hotels & Vacation Rentals Can Build It for Revenue Managers
Loyalty reflects on how well a property has performed in all of its duties and can also serve as a vital measure of the overall health and potential profitability of the operation.
Sustainable Loyalty: How Independents Hotels & Vacation Rentals Can Build It for Owners and General Managers
Of the multitude of things hotels and vacation rentals must factor into their daily tasks, weekly measures, and annual strategies, loyalty may well be the most all-encompassing.
Sustainable Loyalty: How Independent Hotels & Vacation Rentals Can Build It for Sales and Marketing
Loyalty is often synonymous with steep discounts. However, it's so much more. Until we take time to reframe it for what it is, we won't find sustainable loyalty.
Aligning the Online & Offline Channels for Reservations Managers
For reservations managers, the impact of being formally integrated into the marketing strategy can be tremendous.
Aligning the Online & Offline Channels for Revenue Managers
“Connected travelers do not limit themselves to either online or offline—they rather seek out benefits from both worlds.”
Aligning the Online & Offline Channels for Owners and General Managers
When it comes to the opportunity independent hotels and vacation rentals have to increase both occupancy and RevPAR in the coming year, aligning online and offline channels is essential.
Aligning the Online & Offline Channels for Sales and Marketing
Though the lion’s share of marketing energy has been behind digital for many years, for some in hospitality, the voice channel never wavered.
Q&A's for Hospitality In 2018
Get the answers to your questions for hospitality in 2018.
NAVIS Partners With Best-In-Class Reservation Agent Training Companies