Nashville was the site of the 2013 Vacation Rental Managers Association (VRMA) Annual Conference at the Gaylord Opryland Resort & Convention Center. This year’s conference was the biggest in the history of VRMA with more than 900 vacation rental professionals attending. NAVIS was there to talk strategies and solutions that increase leisure revenue through the voice channel. We also introduced REACH, our new advanced CRM database marketing system.
What’s the Buzz?
“105% revenue growth.”
“13% increase in ADR and call conversions.”
“$80,000 outbound call revenue in one month.”
These are some of the results NAVIS clients achieved recently with our voice channel optimization strategies. Would you like to do the same?
THE NAVIS BLOG will show you how.
Each month, you will gain insights from a different NAVIS subject matter expert on how to increase revenue through the voice channel. Our Client Advocates will share how they deploy new voice channel strategies—including mobile, outbound calling, and Customer Relationship Management—to deliver higher conversion rates and revenue.
This year’s New England Inns & Resorts Association (NEIRA) conference was held at the Woodstock Inn & Resort in Woodstock, VT, a NAVIS client. This showplace has a golf course designed by Robert Trent Jones, Sr., a new spa, and easy access to the Suicide Six Ski area. Located in “the prettiest small town in America,” Woodstock Inn uses NAVIS’ proven system to boost revenues by optimizing its voice channel.
Drive Significant Revenue through the Voice Channel With the re-fresh of the NAVIS blog, you will read about trends that drive the lodging industry, such as the data explosion – how to manage it, and how to make it a powerful force to capture leisure revenue through the voice channel, for instance.
We’ll offer tips and best practices, and share first-hand experiences on how properties adopt new voice channel strategies that deliver higher inbound call conversion rates and more revenue.
Next month: Tips to create effective revenue-generating email campaigns.
Our 2014 Leaders Conference is scheduled for Feb. 20-21 in Florida at the Orlando World Center Marriott. Hospitality leaders will gather for two days of networking and educational sessions. We’ll focus on making the most of the voice channel to improve your KPIs, and increase revenues.
See You in Florida!
Are you attending the BITAC Owners Event in Palm Beach, Fla., Dec. 8-10? We would like to meet with you! Leave a request here, or please contact RMBotts@TheNavisWay.com to schedule a meeting. And take a sneak peek at the agenda for our February 2014 Leaders Conference in Orlando. The lineup includes strategies and tactics for top decision makers, reservation and revenue managers. Guest speakers include Parra Vaughan, VP Marketing, Sea Island, and Tim Johnston, VP Marketing, Vacation Myrtle Beach. See you at the Mouse’s House!
Vice President, Marketing
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