Call Center & Tracking

  • What’s Culture Got to Do With It? How to Turn Reservations Takers into Revenue Makers

    What’s Culture Got to Do With It? How to Turn Reservations Takers into Revenue Makers

    A reservations agent who is on the phone right now with a prospective guest potentially has thousands of dollars on the line. Reservations agents have more influence on revenue every day than just...

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  • Surprise?! Customers Take to the Phones on Cyber Monday

    Surprise?! Customers Take to the Phones on Cyber Monday

    Once upon a time, Black Friday was one of the heaviest volume and reservation revenue days in our RezForce call centers. But the times are most definitely changing. The highest revenue day of the...

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  • Transforming Reservation Inquiries into Profitable Sales

    Transforming Reservation Inquiries into Profitable Sales

    Explore our guide to shifting your reservation takers into sales-minded, profit-driving, revenue makers by treating your reservation inquiries like the valuable sales that they are.

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  • NAVIS Performance Webinar Series: Remote Agent Best Practices57:15

    NAVIS Performance Webinar Series: Remote Agent Best Practices

    The NAVIS Rezforce team will discuss our proven best practices. We'll cover benefits of a remote-style reservations office, structuring a remote reservations team, and coaching techniques for success.

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  • The Tremendous Value of the Follow-Up:  LifeCycle Campaigns that Drive Revenue

    The Tremendous Value of the Follow-Up: LifeCycle Campaigns that Drive Revenue

    I started to call this The Lost Art of the Follow-Up, but in truth, I’m not sure enough companies ever understood the art well enough to say that it’s been lost. Perhaps the Little Known Art of...

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  • The One Quick Fix That Will Immediately Improve Reservations Conversions & Sales for Vacation Rentals

    The One Quick Fix That Will Immediately Improve Reservations Conversions & Sales for Vacation Rentals

    Before VRMA National, our team made over 400 calls to a total of 84 properties. Our goal was to look beyond our clients—we already know how they are doing—to take the pulse of vacation rental...

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  • Transforming Reservation Inquiries into Profitable Sales

    Transforming Reservation Inquiries into Profitable Sales

    To think that the days of traditional reservations agents are dead is both exactly right and exactly wrong. Technology may be moving at break-neck speed, but the trusted voice channel is still...

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  • The Question Isn’t Whether to Outsource Calls, It Is How Much

    The Question Isn’t Whether to Outsource Calls, It Is How Much

    Most people have heard about the extremes that Zappos.com will go to for customers, sometimes even sending them to competitors if it means the customer is better served. In fact, the company’s...

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