Reservations Performance

  • What’s Culture Got to Do With It? How to Turn Reservations Takers into Revenue Makers

    What’s Culture Got to Do With It? How to Turn Reservations Takers into Revenue Makers

    A reservations agent who is on the phone right now with a prospective guest potentially has thousands of dollars on the line. Reservations agents have more influence on revenue every day than just...

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  • Transforming Reservation Inquiries into Profitable Sales

    Transforming Reservation Inquiries into Profitable Sales

    Explore our guide to shifting your reservation takers into sales-minded, profit-driving, revenue makers by treating your reservation inquiries like the valuable sales that they are.

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  • NAVIS Performance Webinar Series: Remote Agent Best Practices57:15

    NAVIS Performance Webinar Series: Remote Agent Best Practices

    The NAVIS Rezforce team will discuss our proven best practices. We'll cover benefits of a remote-style reservations office, structuring a remote reservations team, and coaching techniques for success.

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  • The One Quick Fix That Will Immediately Improve Reservations Conversions & Sales for Vacation Rentals

    The One Quick Fix That Will Immediately Improve Reservations Conversions & Sales for Vacation Rentals

    Before VRMA National, our team made over 400 calls to a total of 84 properties. Our goal was to look beyond our clients—we already know how they are doing—to take the pulse of vacation rental...

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  • Transforming Reservation Inquiries into Profitable Sales

    Transforming Reservation Inquiries into Profitable Sales

    To think that the days of traditional reservations agents are dead is both exactly right and exactly wrong. Technology may be moving at break-neck speed, but the trusted voice channel is still...

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